Refund policy

Last Updated: 14/02/2026
Website: minicruze.com
Business Trade Name: Mini Cruze
Contact Email: minicruzeofficial@gmail.com

1. General Policy

Mini Cruze deals in toys and baby products that are hygiene-sensitive and safety-critical.
To ensure every customer receives a brand-new product, we follow a strict inspection and sealed-package policy.

By placing an order, you agree to the return and refund conditions mentioned below.

2. No Refund After Seal Opening

All products are shipped in sealed manufacturer packaging.

Once the product box seal, tape, or protective packaging is opened, the item becomes non-returnable and non-refundable.

This rule applies even if:

  • The product is not liked

  • Ordered by mistake

  • Size/colour expectation mismatch

  • Change of mind

  • Child refuses to use it

This policy is necessary because opened toys cannot be resold for hygiene and safety reasons.

3. Damaged / Wrong Product / Missing Item

We will provide replacement or resolution ONLY if the issue is reported within 24 hours of delivery.

Customer must share:

  • Unboxing video (mandatory)

  • Photos of outer package

  • Photos of shipping label

  • Clear images/video of the issue

Without an unboxing video, claims may not be accepted.

Eligible cases:

  • Product received damaged in transit

  • Wrong item delivered

  • Missing parts inside sealed box

4. Manufacturing Defects

If the product has a manufacturing defect:

  • Report within 24 hours of delivery

  • We will arrange replacement/repair as applicable

  • Resolution will follow brand service policy

Minor cosmetic marks, packaging dents, or color shade variation are not considered defects.

5. Non-Returnable Situations

Returns/refunds will not be accepted for:

  • Opened box or broken seal

  • Used products

  • Normal wear & tear

  • Minor scratches from handling

  • Improper assembly or misuse

  • Damage caused after delivery

  • Electrical damage due to wrong charging or voltage

6. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellation is not possible.

7. Refund Method (If Applicable)

If a refund is approved (rare and exceptional cases only):

  • Refund will be processed to original payment method

  • Processing time: 5–10 business days after approval

Shipping charges are non-refundable.

8. Shipping Responsibility

Customers must provide a complete and correct address.

We are not responsible for:

  • Failed delivery due to incorrect address

  • Customer unavailable at delivery

  • Re-delivery charges

9. Contact for Claims

Email: minicruzeofficial@gmail.com

Include:

  • Order ID

  • Contact number

  • Unboxing video

  • Issue photos